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Customer Service

 


Shipping & Delivery

Free shipping anywhere in North America.
Please allow 5 - 10 business days for deliveries within Canada.
For deliveries within Ontario, Canada please allow 3 - 5 business days.
For all other locations please allow up to 10 - 15 business days. 


Privacy & Security

Thank you for visiting Psalms 91:1 Accessories. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is only used to fulfill your specific request, such as placing an order or subscribing to our newsletter.

Distribution of Information
We may only share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.


Commitment to Data Security
Your personally identifiable information is kept encrypted and secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:  [email protected]
By Phone:  (888) 503-0911

By Mail:
Psalms 91:1 Accessories
5576 Yonge Street
PO Box 10004
North York, Ontario M2N 0B6


We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted.


Refund/Cancellation Policy
We hope you are excited and pleased with your purchase. If there has been some misunderstanding with the item purchased or you are not completely satisfied, please feel free to email us ([email protected]) and we’ll do our best to accommodate to your needs. We may refund the cost of the item purchased within the next 5 days after purchase, or exchange it for a different item of your choice within 10 days of receiving the purchased item. When returning your package, please include the jewellery in its original condition and a copy of the original invoice. All returns should be returned in the original packing materials. We do not accept exchange or give returns to sale items.

For all returns, except where the item(s) is faulty, you will be required to arrange and pay for shipping back to Psalms. When shipping back returns, we strongly recommend you obtain proof of posting and a tracking number. We cannot accept responsibility for lost parcels.

If an item breaks collect all the available parts and save them. If there are missing pieces, there will be a minimal charge for replacement. If a break occurs because of faulty parts, please contact us and we’ll do our best to accommodate to your needs.


Jewellery Care

No matter how high the quality of custom jewellery, it still requires handling with care in order to remain in good condition. With a little care, the life of the metal plating can be enhanced. The following tips will help you to keep your jewellery looking at its best

  • • Jewellery should be put on last and taken off first while dressing.
  • • Always store in a cool and dry place, and store separately in order to avoid scratching.
  • • Avoid contact with chemicals, such as perfume, hair spray, deodorant, household cleaning fluids and etc.
  • • Do not use abrasive jewellery cleaners.
  • • Clean your jewellery with a soft cloth and mild detergent with water if required, rinse with clean water and dry with a soft cloth.
  • • If jewellery gets wet due to sweating, wash gently with water and wipe dry with a soft cloth.

Good caring is essential to maintain good condition of the costume jewellery for many enjoyable years.

To avoid scratching and tangling, consider storing each jewellery piece separately using a compartmentalized jewellery box or individual jewellery pouches (A zip lock bag works best to avoid tarnishing)

Avoid applying hairspray or cosmetics after putting on jewellery. Chemicals present in either may cause damage to stones, pearls and metal finishes.

Never wear gemstones while tanning. Some gemstones may fade when worn in sunlight or in a tanning booth. Be sure to remove your jewellery before showering or swimming. Both chlorine and soap residue can have a dulling effect on most gemstones and metals.



Are you Allergic?

If you have sensitive skin, we can replace the earrings’ ear posts to either Sterling silver ($4.00), Gold ($7.00) or for extra sensitive skin, white gold ($15.00).



Product Quality

As our pieces are each hand crafted, it is natural that there may be slight variations in colors and finishes. Please bear in mind that our designs are not manufactured, therefore, if a piece is out of stock we will notify you and do our best to make it similar or even a better design.



Custom Orders
Psalms offers custom work for many types of occasions such as bridal, etc. We also provide personal custom designs, tailored to you or someone special. 

Please contact [email protected] for a free personal consultation.